Customer Success Manager

Job Summary

To ensure customer satisfaction and drive lifetime value growth, the full-time remote Customer Success Manager will serve as the primary point of contact for clients, managing onboarding, training, and contract renewals while collaborating with internal teams to deliver exceptional service.

Key Responsibilities

• Serve as the primary contact for customers, providing onboarding, training, and business reviews for the StoresightAI platform
• Analyze customer data and trends to offer strategic insights and monitor customer satisfaction
• Collaborate with Sales, Data, and Marketing teams to identify opportunities for customer retention and account expansion

Required Qualifications

• 2+ years of professional experience in CPG or retail
• Experience with Hubspot or other CRM systems is preferred
• Strong customer focus with a commitment to understanding customer objectives
• Proactive and service-oriented, capable of managing multiple projects in a fast-paced environment
• Familiarity with data analysis and interpreting customer trends is preferred