Customer Success Manager
Job Summary
Owning the post-sale client relationship for an assigned portfolio of RCM customers, the full-time RCM Customer Success Manager will drive successful adoption of billing services, ensure customer satisfaction, and identify growth opportunities while working remotely.
Key Responsibilities
- Manage the post-sale relationship for RCM customers, focusing on satisfaction, retention, and growth
- Lead the sales-to-success handoff process and conduct regular check-ins to ensure a smooth customer journey
- Monitor account health metrics and manage customer escalations, coordinating with cross-functional teams for timely resolutions
Required Qualifications
- Experience in home care or home health
- 3+ years in customer success, account management, or a similar client-facing role
- Demonstrated ownership of a customer portfolio with accountability for retention and/or growth
- Proven ability to manage escalations and coordinate across cross-functional teams
- Comfortable working with data to assess account health and identify trends
Complete Job Description
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