Customer Success Manager

Job Summary

Owning and scaling relationships across a rapidly growing portfolio of customers, the full-time Customer Success Manager will manage onboarding, deployment, and ongoing account management in a hybrid work environment, ensuring customers achieve measurable savings and view the company as a long-term energy partner.

Key responsibilities

• Drive onboarding, deployment, and ongoing management for a portfolio of SMB and Mid-Market customers
• Build deep, trust-based relationships with stakeholders and translate complex energy data into actionable insights
• Collaborate cross-functionally to ensure seamless execution and proactively identify risks and opportunities within the customer base

Required qualifications

• 4+ years of experience in Customer Success or a client-facing B2B role with a proven track record of driving results
• Exceptional communication skills with the ability to create compelling narratives from data
• Strong project management skills, capable of handling multiple accounts and competing priorities
• Relationship-driven approach with a customer-obsessed mindset
• Builder mindset, comfortable with ambiguity and focused on refining and scaling processes