Customer Success Manager

Job Summary

Managing a large portfolio of SMB customers, the full-time Customer Success Manager will focus on driving product adoption, maintaining high retention rates, and ensuring long-term customer satisfaction in a remote environment.

Key responsibilities

• Build and maintain strong customer relationships as the main point of contact
• Drive product adoption and help customers achieve measurable success with the solution
• Proactively prevent churn and manage renewals while collaborating with support and product teams

Required qualifications

• More than 2 years of experience in customer success or account management, preferably in SaaS or technology
• Intermediate proficiency in Google Sheets and/or Excel
• Proven success in delivering outstanding customer experiences and managing multiple accounts
• Bachelor's degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred
• Experience with Vitally, Salesforce, and Slack is highly desirable