Customer Success Manager
Job Summary
To enhance data and AI readiness at enterprise organizations, the full-time Customer Success Manager will manage the customer lifecycle for top-tier B2B clients, develop success plans, and collaborate with sales to drive product adoption and client relationships remotely.
Key responsibilities:
- Manage the customer lifecycle from onboarding to renewal for strategic B2B clients
- Build proactive success plans to help customers achieve their data and AI transformation goals
- Collaborate with sales and product teams to promote customer feedback and enhance product adoption
Required qualifications:
- 3+ years of experience in customer success, account management, or related fields
- Proficiency in big data and advanced analytics technologies and trends
- Demonstrated track record of meeting growth and retention targets
- Experience with Salesforce for managing customer accounts and opportunities
- Ability to create and nurture champions within client organizations to promote DataCamp adoption
Complete Job Description
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