Customer Success Manager
Job Summary
To support client Value Realization initiatives, the full-time remote Customer Success Manager will manage client relationships, execute value measurement techniques, and drive stakeholder engagement throughout consulting engagements.
Key responsibilities
- Manage account relationships and provide regular updates on value realization progress to client stakeholders
- Develop comprehensive Value Realization programs by translating client business objectives into measurable success metrics and frameworks
- Communicate effectively across multiple client constituencies to support Value Realization objectives and engage business sponsors for adoption
Required qualifications
- 6+ years of Customer Success or Account Management experience in consulting or agency settings
- Experience with Value Realization methodologies and ROI measurement
- Proven ability to conduct client workshops and define success criteria
- Strong analytical skills to translate data into actionable insights
- Experience with customer success platforms and measurement tools
Complete Job Description
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