Customer Success Manager
Job Summary
Managing high-value partner relationships, the remote Partnerships Customer Success Manager will drive long-term growth, retention, and expansion while serving as a trusted advisor to partner executives and leading cross-functional resolutions for complex issues.
Key Responsibilities
- Own end-to-end lifecycle for top-tier partner accounts, from onboarding to renewal and expansion
- Build and execute multi-year strategic partner plans aligned with partner business objectives
- Drive expansion and upsell opportunities while proactively identifying partner health risks
Required Qualifications
- 3+ years in partnership management, account management, or business development, preferably in SaaS
- Proven track record managing a large ARR portfolio with partners or enterprise accounts
- Experience in renewal, expansion, and partner relationship management results
- Experience mentoring or leading others
- Strong executive communication, strategic account planning, and negotiation skills
Complete Job Description
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