Customer Success Manager
Job Summary
To support a growing customer base, the full-time Customer Success Manager will manage post-sale customer engagement, including onboarding, training, and ongoing support, while working remotely.
Key responsibilities:
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, and renewal playbooks
- Act as a trusted advisor to customers, ensuring they maximize the benefits of the Vantage solution
- Advocate for customers within the organization to drive timely resolution of support issues and feature enhancement requests
Required qualifications:
- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager in B2B tech or SaaS
- Previous experience with FinOps Cloud Cost Management solutions
- Strong ability to communicate effectively with technical stakeholders, including CTOs and DevOps professionals
- Experience managing a diverse portfolio from SMB to Commercial accounts
- Strong emotional intelligence and empathy towards customers
Complete Job Description
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