Customer Success Manager
Job Summary
Owning a portfolio of mid-market clients, the full-time Customer Success Manager will serve as the primary point of contact, driving implementation, adoption, and product engagement while working remotely.
Key responsibilities
- Build and execute success plans to ensure customers realize value quickly
- Monitor customer health signals and proactively manage at-risk accounts
- Collaborate cross-functionally to enhance the customer experience and provide feedback to Product and Engineering
Required qualifications
- 5+ years of experience in Customer Success, Implementation, or Technical Account Management, preferably with mid-market accounts
- Experience onboarding and supporting customers in a B2B SaaS environment
- Strong project management skills with the ability to manage 15 to 30 accounts
- Comfortable engaging with both end users and executive stakeholders
- Strong technical curiosity and ability to learn complex workflows quickly
Complete Job Description
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