Customer Success Manager
Job Summary
Owning customer relationships, the full-time remote Customer Success Manager will drive customer success, develop playbooks, and communicate effectively with both technical and executive audiences to enhance product adoption and retention.
Key responsibilities
- Serve as the main point of contact for a portfolio of customers, ensuring their success and managing renewal processes
- Develop a deep understanding of Recast's products and the endpoint management market to articulate value and drive business outcomes
- Identify trends and opportunities across customers, creating scalable playbooks to enhance customer experience and engagement
Required qualifications
- 2+ years of experience managing customer relationships in a technical software environment
- Proficiency with CRM and Customer Success platforms
- Experience carrying a quota and owning a book of business
- Strong organizational and prioritization skills
- Curiosity and eagerness to learn about technical tools and customer environments
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,239 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
