Customer Success Manager

Job Summary

Managing a diverse portfolio of customer relationships, the full-time remote Customer Success Manager will drive customer success through effective communication, develop playbooks for scalability, and collaborate cross-functionally to enhance product adoption and retention.

Key responsibilities

• Serve as the main point of contact for customers, ensuring their success and satisfaction
• Develop a deep understanding of Recast's products and the endpoint management market to articulate value to both technical and executive audiences
• Identify trends and opportunities across customers, creating scalable solutions to enhance customer experiences and drive retention

Required qualifications

• 2+ years of experience managing customer relationships in a technical software environment
• Proven experience carrying a quota and managing a book of business
• Familiarity with CRM tools and Customer Success platforms
• Strong problem-solving skills and a proactive approach to customer needs
• Passion for technology and a desire to serve a technically adept audience