Customer Success Manager

Job Summary

Managing a portfolio of small and medium-sized business clients, the full-time Customer Success Manager will act as a trusted advisor to renew and grow client relationships, educate customers on SPINS products, and collaborate with internal teams to ensure client success in a remote work environment.

Key responsibilities

• Become a product expert to educate and mentor clients on SPINS data, tools, and solutions
• Independently manage customer retention and growth, including proactive communication and risk mitigation
• Develop strategies to enhance client engagement, adoption, and long-term account growth

Required qualifications

• BA/BS degree in Business Administration or a related quantitative field
• 3-5 years of experience in customer success, account management, or strategic consulting, preferably in enterprise software or SaaS
• Technical aptitude with intermediate or higher experience in Microsoft Excel and PowerPoint
• Experience working with syndicated data, preferably in Consumer-Packaged Goods settings
• Strong interpersonal skills and ability to build collaborative relationships with clients and internal teams