Customer Success Manager
Job Summary
Managing a portfolio of 20 enterprise and commercial accounts, the full-time remote Customer Success Manager will drive product adoption, surface risks, and ensure customer health for renewals and expansions.
Key responsibilities
- Own the post-sales relationship, conducting regular check-ins and business reviews with customers
- Analyze customer health scores and usage data to identify risks and opportunities for engagement
- Lead product trainings and demos independently, collaborating with sales and engineering teams as needed
Required qualifications
- Customer-facing experience in roles such as CSM, account management, or technical support
- Prior experience in a technical SaaS environment
- Demonstrated comfort presenting to both technical and non-technical audiences
- Interest in developer tooling and the challenges faced by developers
- Ability to work autonomously and manage multiple accounts effectively
Complete Job Description
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