Customer Success Manager
Job Summary
To support and grow a portfolio of Global Security customers, the full-time Customer Success Manager will manage onboarding, adoption, and renewal processes while building relationships with security stakeholders in a remote or hybrid work environment.
Key responsibilities
- Manage a portfolio of Global Security accounts and serve as the primary post-sale point of contact
- Deliver onboarding sessions, training programs, and ongoing enablement initiatives to drive platform utilization
- Own renewal and retention efforts, proactively addressing customer health and identifying growth opportunities
Required qualifications
- 5+ years of experience in corporate security, intelligence, investigations, OSINT, SOCMINT, or related disciplines
- Experience using or evaluating commercial OSINT, investigative, or intelligence platforms
- Strong organizational skills with the ability to manage multiple customer relationships simultaneously
- A customer-first mindset and demonstrated ability to influence stakeholders at all levels
- Exceptional communication, presentation, and relationship-building skills
Complete Job Description
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