Customer Success Manager
Job Summary
Owning customer success for SimioAccelerate, the full-time salaried Customer Success Manager will manage onboarding through renewal, translate customer feedback into actionable requirements for the development team, and test new features while providing frontline support in a remote environment.
Key responsibilities
- Manage customer success from onboarding to renewal, ensuring organizations achieve fundraising results
- Translate customer feedback into clear requirements for the development team and collaborate on feature development
- Provide frontline support by triaging issues, resolving customer inquiries, and documenting quality concerns
Required qualifications
- 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, preferably with a SaaS product
- Working knowledge of nonprofit fundraising and the operational realities of small to midsize organizations
- Hands-on experience using AI tools like Claude, ChatGPT, or Copilot in a professional setting
- Bachelor's degree or equivalent practical experience
- Ability to communicate effectively between customers and developers, with a detail-oriented approach to quality assurance
Complete Job Description
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