Customer Success Manager
Job Summary
Proactively managing a caseload of customers, the full-time Customer Success Manager will support long-term client success, facilitate feature adoption, and provide training and resources in a fully remote environment.
Key responsibilities
- Manage relationships with a diverse portfolio of customers to ensure their success on the platform
- Conduct re-engagement meetings, provide training, and support customers in adopting new features
- Collaborate with the Customer Support department to address training issues and enhance platform utilization
Required qualifications
- Proven experience in the ABA field
- Previous experience in a customer-facing role, such as customer success or software training
- Experience with documentation and tracking in a CRM, preferably Hubspot
- Ability to train others on software or technological tools
- Highly organized and able to multitask in a fast-paced remote environment
Complete Job Description
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