Customer Success Manager
Job Summary
Partnering with eCommerce customers, the full-time Customer Success Manager will drive product adoption, protect retention, and ensure customers achieve their intended outcomes while managing a dynamic portfolio remotely.
Key responsibilities
- Manage a portfolio of customers, focusing on multi-workflow usage and varied adoption maturity
- Monitor customer health and engagement, independently identifying and managing risks across the portfolio
- Capture customer feedback and collaborate with internal teams to resolve issues and improve outcomes
Required qualifications
- Solid experience in Customer Success, Account Management, or a related role
- Experience using CRM and customer success platforms, with comfort in AI-assisted workflows
- Ability to independently identify risks and create action plans for resolution
- Strong organizational skills and operational discipline in maintaining documentation
- Willingness to travel minimally (less than 10%) for company events
Complete Job Description
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