Customer Success Manager
Job Summary
To support nonprofits in maximizing their marketing efforts, the full-time remote Customer Success Manager will manage a portfolio of strategic accounts, serve as a product expert, and guide customers in utilizing the Feathr platform effectively.
Key responsibilities
- Manage a portfolio of strategic accounts and guide customers on utilizing the Feathr app
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions
- Own the end-to-end renewal process, including contract management and pricing
Required qualifications
- 3+ years of experience in Customer Success or B2B SaaS Account Management
- 2+ years of experience in developing, managing, or planning digital marketing campaigns
- Non-profit or association industry experience is strongly preferred
- Proven ability to manage multiple priorities and meet critical deadlines
- Experience leading strategic conversations with senior decision-makers
Complete Job Description
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