Customer Success Manager
Job Summary
Supporting a global portfolio of clients, the remote Customer Success Manager will manage renewals and upsell opportunities while ensuring customers achieve maximum value from their investment in the company's solutions.
Key responsibilities
- Meet and exceed team growth sales goals and renewal rate targets
- Document and manage sales and renewals pipeline in the CRM application with 100% accuracy
- Drive customer advocacy through references, case studies, and participation in events
Required qualifications
- 2 years of prior experience in Customer Success Management, Business Development, or sales
- 1 year or more experience working with a CRM system
- A proven ability to manage to a defined plan with stated quarterly objectives
- Strong presentation, written, and verbal communication skills
- Fluent English speaking skills
Complete Job Description
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