Customer Success Manager

Job Summary

To support a growing team, the full-time remote Customer Success Manager will develop and maintain long-term relationships with clients, focusing on onboarding, training, and identifying upsell opportunities while ensuring customers derive value from the software.

Key responsibilities

• Onboard and train new customers on the software by developing and delivering unique success plans
• Educate clients on new features, software updates, and best practices
• Uncover upsell and expansion opportunities while ensuring customer subscription renewals

Required qualifications

• 3+ years of applicable experience in customer success, support, sales, or account management, with SaaS experience preferred
• Bachelor's degree preferred
• Strong technical, product, and process-oriented thinking skills
• Masterful rapport building with clients to establish long-lasting relationships
• Must be able to pass a background check