Customer Success Manager

Job Summary

Owning a portfolio of college and university partners, the full-time remote Customer Success Manager will serve as a trusted advisor, manage renewals and expansions, and drive product adoption to ensure partner success.

Key responsibilities

• Build and maintain deep relationships with key stakeholders through regular check-ins and strategic business reviews
• Manage the full renewal cycle and identify expansion opportunities while maintaining accurate forecasts
• Analyze partner data to provide actionable insights and create reports that demonstrate product impact and ROI

Required qualifications

• 3+ years of experience in customer success or account management in B2B SaaS, preferably in EdTech or mission-driven sectors
• Proven track record of owning and closing renewals and expansions with measurable impact on retention metrics
• Strong relationship-building skills with experience influencing senior stakeholders
• Ability to work with data and translate insights into compelling narratives for partners
• Genuine passion for education and student success, aligned with the company's mission