Customer Success Manager
Job Summary
Owning the strategic relationship with customers, the remote Customer Success Manager will drive business value, ensure long-term retention and growth, and manage the post-sale customer journey from onboarding through renewal.
Key responsibilities
- Serve as the primary business-facing contact and trusted advisor for assigned strategic customers
- Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring alignment with Sales
- Lead Quarterly Business Reviews (QBRs) and develop joint success plans aligned to customer objectives
Required qualifications
- 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
- Strong understanding of cloud security programs and value-driven success methodologies
- Proven track record of driving adoption and managing complex accounts
- Exceptional communication and executive presentation skills
- Experience partnering with technical teams and Sales to support customer outcomes
Complete Job Description
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