Customer Success Manager
Job Summary
Managing a portfolio of high-value Mid-Market customers, the full-time Customer Success Manager will ensure clients achieve meaningful outcomes and long-term value from payment solutions while working remotely.
Key responsibilities
- Manage customer relationships, ensuring overall success and long-term satisfaction
- Drive product adoption through proactive engagement, training, and support
- Monitor customer health and create risk mitigation plans to combat churn
Required qualifications
- Experience with payment processing or financial/payment products
- Proven customer success or account management experience, ideally in a SaaS or subscription-based model
- Strong understanding of the post-sales customer journey
- Ability to analyze data and identify trends to inform customer strategies
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms
Complete Job Description
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