Customer Success Manager
Job Summary
Proactively managing mid-market level accounts, the full-time remote Customer Success Manager will build relationships, resolve client issues, and drive churn reduction while collaborating with cross-functional teams.
Key responsibilities
- Maintain client relationships and enhance customer satisfaction through disciplined account planning
- Handle customer complaints by investigating problems and providing effective solutions
- Develop a comprehensive understanding of solutions to address customer challenges and drive strategic add-on business
Required qualifications
- Bachelor's degree preferred, but not required
- Minimum of 2 years of business-to-business account management experience
- Experience working with CRM software, preferably Salesforce
- Time productivity will be tracked
Complete Job Description
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