Customer Success Manager
Job Summary
Owning the post-sale customer relationships, the full-time Customer Success Manager will manage renewals, account expansion, and retention strategies while working remotely in a dynamic SaaS environment.
Key responsibilities
- Oversee the full customer lifecycle post-sale, including onboarding, account development, and renewal strategy
- Drive upsell and expansion opportunities by identifying customer needs and leading value-based conversations
- Build strong relationships with key stakeholders and conduct regular account reviews to ensure customer satisfaction and product adoption
Required qualifications
- 4+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Proven success in managing renewals and customer retention in a SaaS environment
- Experience with complex software solutions and managing a diverse portfolio of customers
- Strong commercial instincts and comfort in executive-level conversations regarding value and ROI
- Hands-on experience with CRM tools, preferably HubSpot, and familiarity with Asana and G-Suite
Complete Job Description
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