Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will drive customer onboarding, adoption, expansion, and renewals using data-driven methodologies while engaging customers through various channels to enhance their experience and meet revenue goals.

Key responsibilities

• Leverage Gainsight and other technologies to facilitate customer onboarding and adoption across the portfolio
• Design and execute messaging campaigns to support retention and expansion outcomes
• Collaborate with the Success team to develop new digital engagement initiatives for personalized customer experiences

Required qualifications

• Minimum of 2 years of experience in account management or a customer-facing role
• Experience with Customer Success methodologies, including managing expansion and renewal cycles
• Familiarity with digital customer engagement platforms such as Gainsight
• Working knowledge of data center operations and Backup as a Service solutions
• Technical certifications, college degree, or equivalent experience in data management or cloud services