Customer Success Manager

Job Summary

Managing a portfolio of mid-market clients, the full-time Customer Success Manager will develop trusted relationships, drive product adoption, and oversee the renewals process while working remotely.

Key responsibilities

• Serve as the primary point of contact and trusted advisor for assigned mid-market customers
• Drive product adoption, engagement, and value realization across the customer lifecycle
• Own the renewals process end-to-end, including pricing discussions and contract negotiations

Required qualifications

• Bachelor's degree in Business or a related field
• 3-5 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Proven experience owning renewals and managing complex customer portfolios
• Strong experience with Salesforce and customer success platforms (e.g., Gainsight or similar)
• Demonstrated ability to communicate and influence effectively at all levels, including executive stakeholders