Customer Success Manager
Job Summary
Managing a portfolio of 20 to 40 customers, the full-time remote Customer Success Manager will focus on onboarding, retaining, and growing client relationships while collaborating with product, customer support, and sales teams.
Key responsibilities:
- Responsible for retaining and growing an assigned book of customers
- Build relationships across the organization to achieve success goals
- Lead customer business reviews and contribute to customer onboarding
Required qualifications:
- 2+ years of experience in an account management or customer success role, preferably with a B2B SaaS product
- Experience using Salesforce, Gong, and Vitally
- Understanding of customer messaging and the user journey is a plus
- Demonstrated collaborative mindset with a strong sense of ownership
- Excellent written, verbal, and visual communication skills
Complete Job Description
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