Customer Success Manager

Job Summary

Owning an active book of onboardings from kickoff to nurture, the full-time Customer Success Manager will guide eCommerce brands through technical configurations and integrations while ensuring customer satisfaction and retention in a remote environment.

Key responsibilities

• Manage end-to-end onboarding processes, including structured kickoff calls and technical setup for customers
• Connect and troubleshoot integrations with platforms like Meta, Google Ads, and Shopify, ensuring accurate data tracking
• Proactively monitor customer usage patterns to identify churn risks and drive upsell opportunities within the Growth segment

Required qualifications

• Experience in customer support or success within the eCommerce or marketing technology space, preferably in a SaaS environment
• Comfort with technical setup and configuration, demonstrating the ability to learn and teach new platforms
• Familiarity with eCommerce marketing tools such as Meta Ads, Google Ads, TikTok, Klaviyo, and Shopify
• Prior experience managing a high-volume customer portfolio effectively
• Strong organizational skills and a proactive, service-oriented mindset