Customer Success Manager
Job Summary
Managing a portfolio of over 50 school districts, the full-time remote Customer Success Manager will ensure effective onboarding, training, and ongoing support for counselors, social workers, and school administrators to enhance student mental health care access.
Key responsibilities
- Lead district onboarding, staff activation, and dashboard training
- Execute adoption campaigns and run staff training sessions to drive engagement
- Analyze district data to inform strategies and flag potential capacity risks
Required qualifications
- Experience in EdTech, education, or healthcare partnerships with a K-12 background
- Proven track record of driving adoption at scale with over 100 customers
- Strong project management skills across multiple concurrent launches
- Tech-savvy with the ability to troubleshoot independently and utilize AI tools
- Exceptional organizational skills with the ability to manage deadlines and deliverables
Complete Job Description
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