Customer Success Manager
Job Summary
Dedicated to managing a portfolio of key accounts, the full-time Customer Success Manager will drive customer satisfaction, retention, and growth while working remotely.
Key Responsibilities:
- Owns success strategy for customers, ensuring client satisfaction, retention, and growth
- Drives product adoption through scalable programs and training sessions for stakeholders
- Serves as a strategic advisor, providing insights on industry trends and best practices to maximize customer value
Required Qualifications:
- 5+ years of professional experience in Customer Success, Account Management, or Implementation
- Background in Consulting or Software, with a preference for Legal Software experience
- Strong understanding of SaaS business models and metrics
- Startup experience within a small Customer Success organization
- Experience working with multiple stakeholders, including Legal Ops, Legal, Finance, and IT
Complete Job Description
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