Customer Success Manager

Job Summary

Owning and managing large, complex health plan accounts, the full-time remote Customer Success Manager will build trusted client relationships, coordinate cross-functionally to resolve issues, and drive customer satisfaction and retention.

Key responsibilities

• Serve as the primary point of contact for customer success and relationship management for assigned health plan accounts
• Coordinate with internal teams to shepherd complex client issues through resolution, ensuring accountability and timely outcomes
• Proactively identify risks and opportunities within accounts to drive customer satisfaction and protect recurring revenue

Required qualifications

• Experience managing enterprise or complex customer accounts in healthcare or healthcare technology
• Strong relationship-building skills, capable of engaging with executive-level stakeholders
• Proven ability to navigate ambiguity and influence outcomes across teams
• Comfort handling escalations and facilitating resolutions in a matrixed environment
• Healthcare industry experience preferred, with strong soft skills and leadership presence