Customer Success Manager
Job Summary
Owning customer outcomes from onboarding through renewal and expansion, the full-time salaried Customer Success Manager will partner with clients to ensure value realization and drive adoption of the company's AI-powered platform in a fully remote capacity.
Key responsibilities
- Manage a portfolio of customers, ensuring successful onboarding, renewals, and growth
- Drive customer engagement and adoption by guiding clients through change and defining success criteria
- Act as a strategic advisor, maintaining visibility into customer health and facilitating business reviews focused on outcomes
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Proven track record managing complex, multi-stakeholder relationships from onboarding to renewal
- Experience with enterprise B2B customers and go-to-market-focused use cases
- Familiarity with marketing automation or attribution platforms is a plus
- Hands-on experience with tools like Salesforce and certifications such as PMP or CSM are preferred
Complete Job Description
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