Customer Success Manager
Job Summary
Managing a portfolio of district and school-level accounts, the full-time remote Customer Success Manager III will drive customer engagement, ensure satisfaction throughout the onboarding and renewal processes, and collaborate with sales to identify growth opportunities.
Key responsibilities
- Develop strategic relationships with customers and execute impactful strategies to drive business results
- Proactively ensure customer satisfaction and address any signs of dissatisfaction or potential churn
- Lead complex customer success initiatives and serve as the escalation point for accounts, providing innovative solutions to challenges
Required qualifications
- 3-5 years of experience in Customer Success
- Strong understanding of the K12 education competitive landscape
- Excellent business development and negotiating skills
- Proven track record of meeting/exceeding goals and delivering outcomes to customers
- Strong organizational and analytical skills with a goal-oriented mindset
Complete Job Description
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