Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time remote Customer Success Manager for Strategic Accounts will drive retention and expansion for high-value clients, ensuring they achieve ongoing adoption and value from the company's products.

Key responsibilities

• Lead and mentor a team of Customer Success Managers, setting performance expectations and providing regular feedback
• Manage executive-level relationships and lead renewal conversations for complex accounts, ensuring proactive engagement and strategy
• Develop and execute strategic plans for customer engagement, retention, and expansion, collaborating with cross-functional teams

Required qualifications

• Proven leadership experience in a high-growth SaaS environment
• Minimum of 5 years of relevant experience in Customer Success or Account Management, including 2 years in a leadership role
• Demonstrated ability to influence at all organizational levels, including executive and C-level
• Strong understanding of new technologies and their value propositions
• Ability to thrive in a dynamic, fast-paced environment while managing multiple customer interactions and team coaching