Customer Success Manager
Job Summary
Working remotely, the full-time Customer Success Manager will own the post-sales experience by developing strong client relationships, managing customer portfolios, and delivering strategic recommendations to ensure client success.
Key responsibilities
- Develop a deep understanding of customers' businesses and their objectives for relationship commerce programs
- Take ownership of portfolio health, anticipating blockers and driving action across stakeholders
- Conduct comprehensive business reviews, providing data-backed recommendations to maximize program results
Required qualifications
- 3-6+ years of customer management or vendor management experience, preferably in SaaS retail-tech or mar-tech
- Experience managing complex initiatives and campaigns from inception to evaluation
- Familiarity with e-commerce platforms such as Shopify, Salesforce, BigCommerce, and Magento
- BS/BA degree required
- Advanced skills in Google Suite
Complete Job Description
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