Customer Success Manager
Job Summary
To support customer success initiatives, the remote Customer Success Manager will manage the customer journey from onboarding to long-term retention, driving platform adoption and delivering strategic guidance to help clients operationalize their privacy programs.
Key responsibilities
- Own the customer journey, leading onboarding and implementation projects to ensure successful adoption and retention
- Build trusted relationships with customer stakeholders and advocate for their needs across cross-functional teams
- Proactively monitor customer health, identify risks, and implement resolution plans to enhance customer outcomes
Required qualifications
- Experience in customer success, onboarding, or implementation management in customer-facing SaaS roles
- Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
- Experience with privacy platforms or related technologies
- Strong project management skills with the ability to manage multiple customer priorities
- Ability to build relationships with both technical and business stakeholders
Complete Job Description
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