Customer Success Manager

Job Summary

Managing a portfolio of B2B accounts, the full-time Customer Success Manager will serve as the primary point of contact throughout the customer lifecycle, focusing on driving retention, expanding revenue, and influencing product development in a remote setting.

Key responsibilities

• Manage customer accounts and build strong relationships to ensure satisfaction and retention
• Monitor account health and proactively address churn risks while maintaining renewal likelihood
• Identify and execute on organic expansion opportunities, collaborating with sales for upselling and cross-selling

Required qualifications

• Experience in customer success, account management, or a related post-sales role in B2B SaaS or technology
• Ability to thrive in a fast-paced, high-growth environment with a bias toward action
• Strong analytical skills for digging into usage data and building account health models
• Exceptional attention to detail and ability to maintain an up-to-date CRM
• Effective communicator comfortable engaging with C-suite executives and collaborating across teams