Customer Success Manager
Job Summary
Maximizing digital implementation and customer retention, the full-time Customer Success Manager will work remotely to support faculty in integrating Wiley's digital solutions while driving account expansions and ensuring a superior customer experience.
Key responsibilities:
- Reconfirm and retain current customers while expanding digital usage at installed base accounts
- Assist faculty with the implementation and integration of digital solutions, including training and curriculum design
- Collaborate with the DLE/Account Manager to develop and execute effective retention and expansion strategies
Required qualifications:
- Undergraduate degree
- 2-4 years of relevant work experience in a similar function
- Previous exposure to customer service, sales support, and tech product support
- User experience knowledge with a CRM platform, preferably Salesforce
- Strong skill set to train and implement digital solutions
Complete Job Description
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