Customer Success Manager
Job Summary
Driving customer retention and satisfaction, the full-time remote Customer Success Manager will manage onboarding, implementation, and long-term success for a portfolio of high-impact clients while collaborating with Sales and Engineering teams.
Key Responsibilities
- Drive the post-sales experience from adoption to renewal through account planning and success tracking
- Set post-sale requirements and onboarding plans to ensure a high-impact launch experience
- Build and nurture relationships across accounts to drive value and deepen trust
Required Qualifications
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- Experience managing high-ARR, high-touch customers with strategic complexity
- Proven track record of delivering customer and business outcomes innovatively
- Customer-centric mindset with technical fluency for implementations and product discussions
- Excellent executive-level communication and presentation skills
Complete Job Description
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