Customer Success Manager
Job Summary
Overseeing a portfolio of customers, the full-time remote Customer Success Manager will drive adoption and retention of Zillow's products by delivering onboarding, strategic reviews, and proactive account management to ensure clients maximize their investment.
Key responsibilities
- Serve as the primary post-sales consultant for a portfolio of customers, building trust and driving success across multiple Zillow products
- Lead onboarding and enablement efforts to ensure customers realize value within their first 90 days
- Utilize data and best practices to guide customer strategy and maintain account health, proactively identifying risks and opportunities for renewal and expansion
Required qualifications
- Four-year degree or equivalent experience
- 3-5 years of experience in a client-facing role within a SaaS or technology environment
- Knowledge of the real estate industry and technology is strongly preferred
- Experience coaching customers on software and simplifying complex workflows
- Demonstrated organizational and time management skills with flexibility to meet customer needs
Complete Job Description
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