Customer Success Manager
Job Summary
Curious and motivated, the full-time remote Customer Success Manager will onboard new customers, support day-to-day operations, and help brands leverage data for actionable insights.
Key responsibilities
- Support new brand onboardings by coordinating kickoffs and preparing materials for quick activation
- Assist in developing playbooks and contribute to best practices that enhance brand success with OuterSignal
- Monitor account health by tracking usage and identifying risks or opportunities for improvement
Required qualifications
- 2-4 years of experience in customer success, account management, or a related customer-facing role
- Genuine interest in eCommerce, DTC brands, or marketing technology
- Exposure to tools like Klaviyo, Meta Ads Manager, or Gorgias is a plus
- Organized and detail-oriented, capable of managing multiple customers simultaneously
- Curious and coachable, with a willingness to learn and adapt in a fast-paced environment
Complete Job Description
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