Customer Success Manager
Job Summary
Seeking a strategic, results-driven Manager of Customer Success, the full-time position will lead a team of Customer Success Managers remotely, focusing on enhancing customer health, retention, and expansion while driving team performance and operational excellence.
Key responsibilities
- Lead and develop high-performing Customer Success Manager teams, ensuring alignment with departmental goals
- Drive customer health, retention, and expansion metrics, implementing strategies to mitigate churn risk
- Analyze performance data to identify inefficiencies and develop process enhancements for improved customer experiences
Required qualifications
- 5-7 years of experience in Customer Success or Account Management in B2B SaaS environments
- 2+ years in a leadership role managing Customer Success or Account Management teams
- Proven track record of driving customer retention and expansion
- Strong analytical skills with experience using data to inform decision-making
- Bachelor's degree required; advanced degree or relevant certifications preferred
Complete Job Description
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