Customer Success Manager
Job Summary
Driving customer onboarding and long-term satisfaction, the full-time remote Customer Success Manager will manage customer health, identify expansion opportunities, and collaborate with internal teams to enhance product adoption and retention.
Key responsibilities
- Participate in customer onboarding and implementation to ensure a positive experience and smooth product adoption
- Monitor customer health metrics and proactively address risks to retention and satisfaction
- Build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor
Required qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 3-6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS or subscription-based industries
- Certified Customer Success Manager (CCSM) certification is a plus
- Proficiency with CRM platforms and Customer Success tools
- Strong analytical skills with the ability to interpret data and provide actionable recommendations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,635 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
