Customer Success Manager
Job Summary
Owning customer success for SimioAccelerate, the full-time salaried Customer Success Manager will manage onboarding through renewal, translate customer feedback into actionable requirements for the development team, and ensure quality by testing new features while working remotely.
Key responsibilities
- Manage customer success from onboarding through renewal, fostering relationships that drive fundraising results
- Translate customer feedback into clear requirements for the development team and assist in feature testing
- Provide frontline support by triaging issues, resolving customer inquiries, and developing onboarding materials and best practices
Required qualifications
- 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, preferably with a SaaS product
- Working knowledge of nonprofit fundraising, including relevant channels and metrics
- Bachelor's degree or equivalent practical experience
- Hands-on experience using AI tools like Claude or ChatGPT in a professional setting
- Ability to communicate effectively between customers and developers, with a detail-oriented approach to quality assurance
Complete Job Description
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