Customer Success Manager

Job Summary

Owning a portfolio of named accounts, the full-time remote Customer Success Manager will manage client relationships from implementation through renewal, ensuring successful program execution and driving retention and growth.

Key responsibilities

• Own a portfolio of client relationships, serving as the primary contact and maintaining accountability for partnership health
• Lead implementation and integration processes, coordinating with cross-functional teams to ensure timely launches
• Measure and communicate program impact, translating data into actionable insights for clients and internal stakeholders

Required qualifications

• A bachelor's degree or equivalent relevant professional experience
• At least five years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS environment
• Experience managing named accounts and contributing to renewal or growth targets
• Strong executive communication and presentation skills, with experience leading business reviews
• Proficiency in Excel or Google Sheets, with the ability to interpret and present client data effectively