Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Manager of Customer Success will focus on driving customer retention, operational excellence, and team development in a remote work environment.

Key Responsibilities:

• Build and lead a high-performing Customer Success team, focusing on performance management and career development
• Drive retention and growth targets through effective execution of customer success programs and proactive risk management
• Implement customer engagement strategies and gather customer feedback to improve processes and enhance the customer experience

Required Qualifications:

• 4-6 years of experience leading a customer experience or customer success team, with 2+ years in a formal management role
• Proficiency with Customer Success platforms and CRM systems, such as Gainsight and Salesforce
• Strong analytical skills to interpret data and drive performance improvements
• Excellent leadership and change management abilities, with experience in handling critical customer concerns
• Bachelor's degree in Business or a related field