Customer Success Manager
Job Summary
Owning the strategic relationship and value realization for a portfolio of customers, the full-time remote Customer Success Manager will focus on building trusted relationships, optimizing automation performance, and ensuring customer retention and growth in the healthcare SaaS sector.
Key responsibilities
- Build and maintain strategic customer relationships across various organizational levels, aligning on success metrics and outcomes
- Continuously evaluate and optimize automation performance, proactively identifying opportunities for improvement and value creation
- Manage customer retention and renewal strategies, maintaining clear communication on contract timelines and expansion opportunities
Required qualifications
- 5+ years of experience in B2B SaaS Customer Success or Account Management
- Proven track record in owning strategic customer relationships and driving customer outcomes
- Experience in identifying and developing expansion opportunities within customer accounts
- Strong technical curiosity with the ability to quickly learn complex software systems
- Exceptional communication skills, with the ability to translate technical information into business impact for diverse stakeholders
Complete Job Description
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