Customer Success Manager
Job Summary
To build and lead a service-managed Customer Success team from the ground up, the full-time Manager of Customer Success will oversee a pod of 11 Customer Success Managers, focusing on managing client relationships, driving renewals and expansions, and developing effective processes remotely.
Key responsibilities
- Manage pooled queue and named book accounts, ensuring high coverage and response quality
- Hire, onboard, coach, and set goals for a team of Customer Success Managers
- Develop retention and growth strategies while refining playbooks and workflows for account management
Required qualifications
- 3+ years of experience managing a Customer Success or Account Management team, preferably in SaaS
- Proven track record of achieving retention, renewal, and growth targets
- Strong coaching abilities with a focus on team development
- Experience operating in environments with minimal tooling or processes
- Familiarity with data analysis to identify trends and risks
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,966 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
