Customer Success Manager
Job Summary
Driving exceptional customer outcomes, the full-time remote Customer Success Manager will develop and maintain strategic relationships with SMB and Corporate segment clients across the US and Canada, acting as a trusted advisor and ensuring high ROI through effective product consulting.
Key responsibilities
- Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment
- Act as a trusted advisor for assigned accounts, communicating with various stakeholders, including C-level executives
- Control and audit delivery processes in implementation projects, identifying early red flags to prevent issues
Required qualifications
- 3+ years of experience working with global segment customers, preferably in North America
- Fluency in English with executive-level communication skills
- Experience with CRM, ERP, or other corporate software solutions
- Proven ability to manage customer portfolios through regular meetings and collaboration with integrator partners
- Experience overseeing software implementations, customizations, or product demos for corporate software
Complete Job Description
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